FAQ

HP Monitor Power Button Lockout
The monitor's Power Button Lockout function is enabled.  Press and hold the Power button for 10 seconds to unlock the Power button function.  I...
Wed, 5 Apr, 2023 8:08 AM
Your Gateway or application portal
Your Gateway or the SITS gateway  is administered by Student Admin. Staff should contact records@rgu.ac.uk for access. Students should contact a...
Wed, 5 Apr, 2023 9:01 AM
Find Your Device MAC Address
Here are some guidelines on popular devices on how to find your mobile devices MAC address. iOS From the home screen, open Settings. Select General....
Thu, 26 May, 2022 10:43 AM
Alumni Access to RGU Systems
If you have graduated or are about to graduate, here is some of the information that you will need to know about your student IT account. Your current IT ...
Tue, 9 Apr, 2024 11:18 AM
How do I setup my own device for Wi-Fi/Email/MyApps/Office 365?
You can follow the Student Bring Your Own Device (BYOD) guide which covers all these topics and more on how to configure your own devices.
Mon, 18 Dec, 2023 9:52 AM
Teams Telephony Guide
See the FAQ guide in the link below Teams Telephony (sharepoint.com)
Thu, 30 Mar, 2023 12:51 PM
Cisco Desk phone Removal
Your Cisco Desk phone will most likely be setup so that your Network connection passes through the device to your PC/laptop. If it is not setup as per the b...
Mon, 9 Oct, 2023 11:07 AM
Encrypting USB drives
Encrypting a pen drive is straight forward, plug your usb pen drive or device in then you search for Bitlocker in the Windows Start menu,  Under R...
Wed, 29 Nov, 2023 9:47 AM
There is no display on the monitor, what do I do now?
Make sure the monitor is on. If no power light (green or orange light) is seen on the monitor display try pressing the power button until it come...
Thu, 9 May, 2024 3:33 PM
Can a virus damage computer hardware?
No. Computer viruses are software code designed to spread to computer files and other computers, delete files, and cause other problems with the ...
Thu, 9 May, 2024 3:33 PM