Home
Solutions
New Ticket
Login
IT Service Desk
+44 (0) 1224 262777
Home
Home
Solutions
Sign in
Search
Solutions
Explore How-To's and learn best practices from our knowledge base.
General
FAQ
30
Can a virus damage computer hardware?
There is no display on the monitor, what do I do now?
What do I do if the image on screen is distorted or skewed?
I get a 'no signal input' message, what do I do?
There are black borders on my screen, what do I do?
See all 30 articles
Lapsafe Loan Laptops
9
Lapsafe Loan Laptop Full Guide
Lapsafe Borrow a Laptop (Locker Terminal)
Lapsafe Return a Laptop (Locker Terminal)
Lapsafe Logon/Off Laptop
Lapsafe Booking (Locker Terminal)
See all 9 articles
Card Printers and Smartcards
Card printers and Smartcards
0
Cisco
Voicemail Setup Guides
0
Cisco Infrastructure
0
Citrix
Citrix Guides
7
Connecting to MyApps (Citrix Workspace)
Connect to Engineering on-campus PC via Citrix
Reset Citrix to default settings
Change Default Browser and apps in citrix
Citrix - Using Multiple Monitors
See all 7 articles
Email
Staff Email
16
Staff Email (Web Mail)
Adding a Shared mailbox in Outlook
Backing up Email signatures
Add an Outlook calendar
Shared mailbox - releasing quarantined email
See all 16 articles
Student Email
2
Outlook setup guide for Windows
No Email on RGU app
File Storage
File Storage
2
One Drive Guide and limits
Network drives missing on RGU laptop
IGEL
IGEL Documentation
3
Deploying IGEL OS via IGEL OS Creator USB
RGU Thin Client User Guide 2022/2023
IGEL Design and Deployment Document 2022
InTune
User Guides
2
Error When Creating Windows Hello Pin
Enrolling and managing Your Device in Intune
macOS
2023/2024 macOS Support Documentation
4
Staff Guide - Getting Started with your RGU Mac
Staff Mac Device Deployment Guide 2023/2024
Student Mac Lab Device Deployment Guide 2023/2024
Mac Lab TeamViewer QuickSupport Remote Administration
Microsoft 365
General
3
Add Guests to Teams
How to set up automated captioning in PowerPoint and how to record it
Microsoft Teams - Guest Access (How The Guest Accesses our System using Web Browser)
OneDrive
1
Recovering or Reverting Files on OneDrive (up to 30 days)
Password Reset
Reset Guides
6
Multi Factor Authentication - registration
Self Service Password Reset - Registration
Self Service Password Reset - Instruction guide
How to Update The Authentication on your Account
Multi-Factor authentication FAQ
See all 6 articles
Print, Copy, Scan
Find a printer on campus
0
Print@RGU
3
Canon UniFlow Printing User Guide
Budget Manager Role
Printing from Citrix / myapps published app
Student Printing on Campus
2
Student Printing - How to guide
Uniflow - Adding Print Funds
Remote Working
Remote Working
3
Virtual Desktop User Guide
How do I optimise the performance of my Virtual Desktop?
Staff using an RGU Device Off Campus
Software
IT Services Software Information
4
ChemOffice Suite Software Activation Error
How to access Adobe Apps from your RGU Account
Web Browser Extension - Blocked
Read and Write Gold Sign-On
Office 365
3
Office 365 Install
Microsoft Teams Install
Office 365 troubleshooting
Zoom
1
Getting started with Zoom for RGU.
Nvivo - User Guidance
3
Installing Nvivo on Personal Device
"NVivo" cannot be opened because the developer cannot be verified (macOS)
Installing NVivo on RGU Devices
SPSS
2
SPSS license requests for home use
Using IBM SPSS Statistics 28 on Citrix / RGU MyApps
Chemoffice
0
Systems
AlmaStunnel
0
Video Conferencing
Microsoft Teams
2
Microsoft Teams Guides
How to setup a Microsoft Teams Meeting
Skype for Business
0
Zoom
1
Zoom Licencing
Timetable
Timetables
1
Timetabling Information
Windows 10
User Guides
2
Bookmarks/Favourites backup
Network drives and / or printer not showing when logged in to campus network
Wireless Access
Eduroam
2
Eduroam Connection - ALL Devices
Eduroam Wireless: Troubleshooting Connectivity (Mac)
VLE
CampusMoodle
2
Logging into CampusMoodle
Problems Logging into CampusMoodle - Organisational Accounts
Blackboard Collaborate
1
Blackboard Collaborate ULTRA - Student
Panopto
5
Panopto - Student Guide for Assignment Folder
Student Guide - How to record using Panopto
Panopto - Tips for making recordings
How to shoot a video with your smartphone
Panopto - Staff user guide
Padlet
1
Padlet - User Login Guide
Audio Visual
User Guides
11
N9 Digital Hub User Guide
N242 User Guide
IC202 Education Station User Guide
IC219 User Guide
Blue Room User Guide
See all 11 articles
Planning
Global policies
0
Palo Alto Networks
Known issues and bugs
1
Alerting setup
Windows 11
User Guides
2
What’s new in Windows 11!
Move start menu to left of the screen