When encountering an error message, capturing a clear and effective screenshot is essential for troubleshooting and communicating the issue to support teams or developers. Below are best practices for taking and sharing screenshots of error messages:
1. Capture the Entire Error Message
- Ensure that the entire error message is visible in the screenshot. This includes:
- The error code (if present).
- The full error description.
- Any additional details or context provided in the error dialog box.
- Avoid cropping out key parts of the error message.
2. Include Relevant Context
- Capture the surrounding context of the error, such as:
- The application or window where the error occurred.
- The task you were performing when the error appeared.
- Any inputs or forms visible in the background that might have caused the issue.
- Do not include unrelated or sensitive windows unless absolutely necessary.
3. Highlight Key Details (Optional)
- Use screenshot annotation tools to highlight key parts of the error message or context.
- Examples: Underline error codes, circle buttons, or point to problematic fields.
- Keep annotations clear and professional to avoid cluttering the image.
4. Maintain High Image Quality
- Use the native screenshot tool for your operating system or application to ensure high resolution:
- Windows: Use Snipping Tool or Print Screen.
- macOS: Use Command + Shift + 4 (select area) or Command + Shift + 5 (capture window).
- Mobile Devices: Use the volume and power buttons (specific combinations vary by device).
- Avoid taking pictures of screens with external cameras if possible.
5. Protect Sensitive Information
- Review the screenshot to ensure no sensitive or personal information is included, such as:
- Usernames, passwords, or API keys.
- Proprietary or confidential data visible in the background.
- Redact sensitive information using blur or blackout tools.
Please see this weblink for step by step guide on how to take a screenshot - Use Snipping Tool to capture screenshots - Microsoft Support