You must be a team owner to add a guest in Teams (see also Set guest permissions).                     Sometimes collaborating with people out with RGU is required. Most of the time this will be done via email, but if you want to collaborate with them in Teams, you can add them as a guest to a team. Guests have fewer capabilities than team members and owners, but there is a lot they can do. For a deeper look, see Guest Capabilities in Teams.                                                      Note: Before guests can join a team, an admin must enable guest access in Teams. If you can't add a guest, check with your admin.                     Here's how to add a guest and work with them in Teams.           Add a guest to your team             Guests must have a Microsoft 365 work or school account. If the guest doesn’t yet have a Microsoft account associated with their email address, they will be directed to create one for free.             To add a guest to your team in Teams:             Select Teams  and go to the team in your team list. Select More options > Add member. Enter the guest's email address. Anyone with a business or consumer email account, such as Outlook, Gmail, or others, can join your team as a guest.          Add your guest's name. Select Edit guest information  and type a friendly name for them. Be sure to take the time to do this now - you’ll need the help of an IT admin to do it later.  Click Add. Guests will receive a welcome email invitation that includes information about joining Teams and what the guest experience is like. Now that all that's done, the next thing you are going to do is set guest permissions.                                          Note: Only their name gets added to their profile card when you add a guest. You'll need to contact your IT admin to add or change other info (such as phone number or title).           Identify guests on a team             To see if a team has any guests, look below the heading where the team name shows.                         You can tell if someone is a guest by looking anywhere their name appears—the word “Guest” will appear after. You can also see everyone’s roles in the Members tab of a team. Go to the team name, select More options  > Manage team and then Members.           Switch guest accounts in Teams             Go to the accounts menu to the left of your profile picture at the top right of the app, then pick the team or guest account you want. RGU IT and Digital  Service Catalog Portal: Support : IT Service Desk (freshservice.com) https://itservicedesk.rgu.ac.uk Tel: 01224 262777

Note that captions are only created while PowerPoint is running. Should you be using this facility in a teaching session, and switch to providing another type of document on-screen, the captioning will be ended. PowerPoint can transcribe your words as you present and display them on-screen as captions in the same language you are speaking. There are also position, size, color, and other appearance options for the captions and subtitles to accommodate different environments and audience needs. For best results, we highly recommend using a headset microphone connected to the device running PowerPoint. Also, the feature requires a reliable internet connection throughout your presentation. Requires Windows 10, and PowerPoint for Office 365 version. The feature isn't supported if you're using an earlier version of Windows. If you are unable to install Office 365 on your PC, you can use the web version of PowerPoint 365 which also provides live captioning. How to use Powerpoint for the Web: With PowerPoint for the web, you create presentations right in your browser. Create and save your presentations in your OneDrive, and edit and share them online. You don’t need any additional software and you don’t have to install anything. Here’s how to get started: Go to Office.com. Click PowerPoint. Create a new, blank presentation, start with a template, or open an existing file. When you start with a new, blank presentation, PowerPoint automatically saves it to OneDrive with a default name, such as Presentation 1. To rename your presentation, do the following: On the File menu, select Rename. Select Rename. In the File Name field, enter the name you want for the presentation, and then click the location. Set up captions and subtitles You can select the specific microphone you want to be used (if there is more than one microphone connected to your device), the position where the subtitles appear on the screen (bottom or top, and overlaid or separate from slide), and other display options. Select Slide Show at the top of the window and on the Slide Show ribbon tab, select Subtitle Settings. Or, you can adjust the settings without leaving your presentation through the context menu, Slide Show, or Presenter View menus, then select Subtitle Settings and click on the More Settings.    Use Spoken Language to see the voice languages that PowerPoint can recognise and select the one you want. This is the language that you will be speaking while presenting. (By default, this will be set to the language corresponding to your Office editing language.)   Use Subtitle Language to see which languages PowerPoint can display on-screen as captions or subtitles and select the one you want. This is the language of the text that will be shown to your audience. By default, this will be the same language as your Spoken Language, but it can be a different language, meaning that translation will occur.   In the Subtitle Settings menu, set the desired position of the captions or subtitles.   Note: The default setting is Below Slide.   More appearance settings are available by clicking Subtitle Settings and then More Settings (Windows). Note: To have subtitles always start up when a Slide Show presentation starts, from the ribbon you can navigate to Slide Show and Always Use Subtitles to turn this feature on for all presentations. (By default, it's off.) Then, in Slide Show and Presenter View, a live transcription of your words will appear on-screen. Turn the feature on or off while presenting: If you're in the middle of giving a presentation and want to turn the feature on or off, click the Toggle Subtitles button from Slide Show View or Presenter View, on the toolbar below the main slide: Recording: Select Slide Show at the top of the window and on the Slide Show ribbon tab, select Record Slide Show. Then choose from two options. Select or clear what you'd like for your recording, and then select Start Recording. Manage recordings: There are different ways to manage recordings in your presentation: Laser Pointer, Pen, Highlighter, or Eraser - to use the pointer, ink, eraser, or highlighter tools in your recording.   Remove recordings: A sound icon appears on a slide to show when a recording is available. You can also remove recordings from slides. Select the Record Slide Show and then Clear. Choose from four options: Clear Timing on Current Slide: to delete timings on the current slide. Clear Timings on All Slides: to delete timings from all slides at once. Clear Narration on Current Slide: to delete narration on the current slide. Clear Narration on All Slides: to delete narration on all slides at once. Save recordings: When you're done recording, save, and share your presentation as a PowerPoint Show. Your recording will automatically play when someone opens the presentation. Select File and then Save As. Select where you'd like to save your presentation. Under Save as type, select the dropdown arrow, and then select PowerPoint Show. Select Save.  

Many Companies and institutions use Microsoft 365 as their main email and user accounts, you can only be logged into one Microsoft account per browsing session For example if you work for the NHS and are logged into your NHS Microsoft account, you can't visit any RGU site as it will attempt to use your NHS login, you will need to log out manually before attempting to access RGU resources. A better way would be to use a separate browser for each account (firefox for NHS lets say and Edge or Safari for your RGU one) You can also use private browsing sessions, or create browser profiles as explained below Microsoft Edge Option 1: Using InPrivate Browsing  On the top toolbar click on the three horizontal dots.   Click the InPrivate Browsing option. This will open a new window for you.   In the InPrivate Browsing window, log into another Microsoft 365 account. To make things easier, the keyboard shortcut for this is Ctrl + Shift + N.  Option 2: Adding Profiles  Open a new Microsoft Edge browsing window.   On the top left corner of the Edge window - click on User icon  Click on "Other profiles" Click on "Set up a new work profile"   Follow the on screen prompts to add your second account  Mozilla Firefox         Option 1: Using a New Private Window  Open your Mozilla Firefox browser.   In the top right corner, click on the three-line menu icon   and choose New Private Window. This will open a new window for private browsing.   In the New Private window, choose another Microsoft 365 account to log into. To make things easier, the keyboard shortcut for this is Ctrl + Shift + P.  Option 2: Adding Profiles  Open a new Firefox browser window.   In the address bar type about:profiles and press enter/return.   At the top of the page, click on Create a New Profile.   A Create Profile Wizard will open. Click Next.   You will be asked to name the profile, and also give you the option to relocate the profile folder, which you can ignore.   Once you have named your profile click Finish.   When loading a new profile simply go to the Start menu and type Run.   Type firefox.exe -p to open the Firefox profile manager.   A Firefox - Choose User Profile window will appear. You can then select the profile you want to use. Furthermore, if you want the option to select the profile you want to use every time you launch Firefox, ensure that Use the selected profile without asking at startup is unselected. Once you've completed your selection, click on Start Firefox.  Google Chrome         Option 1: Using a New Incognito window  Open your Google Chrome browser.   In the top-right corner, click on the three-dot menu icon and choose New Incognito window.   In the New Incognito window, choose another Microsoft 365 account to log into. To make things easier, the keyboard shortcut for this is Ctrl + Shift + N.  Option 2: Adding Profiles  Open a new Google Chrome browser window.   On the top right of the toolbar click on the image to see user profiles.   You will then have three options: Choose an existing profile, set up a guest profile, and add a profile.   Click on + Add.   You will then be prompted to Sign in or Continue without an account. Choose Continue without an account.   The next page lets you name the profile and customize the way your browser profile looks. Color coding profiles is an easy way to make sure you're in the correct profile.   Once you've finished naming the profile and picking its color, put a tickmark on Create a desktop shortcut if you want a Google Chrome shortcut for this specific profile to appear on your desktop. Once you've made your selection, click Done. RGU IT and Digital  Service Catalog Portal: Support : IT Service Desk (freshservice.com) https://itservicedesk.rgu.ac.uk Tel: 01224 262777

The Microsoft Feed consists of a list of the specific users Files and activity across the Microsoft 365 suite. These lists can be found in the following areas: Microsoft 365 Portal Microsoft Edge Work Feed (signed in the RGU account) Outlook Mobile Microsoft 365 Mobile App Although the feed can often be shown with the title of Trending, this feed is unique to the logged in user and should not be mistaken for a Public Feed. Only files, including shared files, that are already accessible to the user will be shown here: Please also be aware that the number of views beside each file relates to the number of times the file has been opened, and not the number of people that can see it. This means that if you are the only person with access to a file and open it 13 times in the course of a week, the "viewed" number will be 13. This feed will be different for every user although some shared files may appear in multiple users feeds. No permissions are changed by this feed and nothing is publicly published. For more information please see - Overview of the Microsoft Feed | Microsoft Learn RGU IT and Digital Service Catalog Portal: Support : IT Service Desk (freshservice.com) https://itservicedesk.rgu.ac.uk Tel: 01224 262777

When RGU employees need to communicate and collaborate with people outside our organisation, Microsoft Teams allows them to add 'guests' into their team. When an external guest is added to a RGU Team, they'll be able to: create a channel (if this has been allowed by the Team owner) participate in chat - the guest won't be able to share documents via chat post in a channel including editing, deleting their own messages and share files within a channel share a channel file access SharePoint files Requirements to join MS Teams as a guest To join as an external guest in Teams there are some requirements that need to be met. External guest account requirements As an external guest you will need an email account that you know the password for and which isn't used by anyone else - it must be personal to you. The invitation link sent to you to join the Team needs to be accessed within 30 days. If you don't log in for a 90-day period your guest account will be deleted and you will have to be re-invited to join the Team. Joining a Team as an external guest To join an RGU Team as an external guest you will need to go through an onboarding process (onboarding is the process of authenticating to access our Teams). You can only access our Teams from a web browser, not from the Teams app and we recommend Edge or Chrome to do this. Accepting the invitation to join a Team You'll receive an email, which comes from noreply@email.teams.microsoft.com. If you've not received the email inviting you to the Team please check with the person who sent the invite that your email address is correct and also check the invite hasn't gone into any spam or junk folders. click 'Open Microsoft Teams' within the email choose 'Use the web app instead' - you may also get a pop-up in your browser and you'll need to click cancel on this first you'll then be asked to sign in again enter the email address that the invite has been sent to and click 'Next' you will then be asked to authenticate, which helps prove your identity: if your email isn't a Microsoft associated email address, such as Outlook, Live, Hotmail or associated with an Xbox account then you'll be asked to authenticate using email, in the first instance - you'll need to check your emails for the verification code enter the verification code in the enter code box that will be in the browser you were using to sign in to the Team review and accept the permissions, this allows us to see your name, email address and phone number (if included) - you'll only be able to access our Team if you accept the permissions On selecting 'Accept' this will move you to a further window stating, 'More information required'. This is for setting up your authentication so that you'll be able to access the Team quicker. There are times when you're setting up access to a Team that you may be asked for a password, this means that your email address is already associated with Microsoft. If you get asked for a password it's the password for your email account. We won't be able to help with resetting this password. Setting up multi-factor authentication In a window headed 'Keep your account secure' you'll now be prompted to use the Microsoft Authenticator app for future authentication. This is an app you can download on any smartphone, but you can set up authentication by using a phone call or text message, if you don't have a smartphone. Once you've downloaded the app, click 'Next'. If you want to set up telephone or text authentication, click 'I want to set up a different method' and follow the guidance steps. When you get to the 'Configure mobile app' window, you'll need to keep this window open and follow the next steps on your smartphone: download Microsoft Authenticator on your smartphone from the app store if you've never used Microsoft Authenticator before you'll need to click the 'add account' button if you have used it then press the 3 dots and choose 'add account' choose work or school account and then scan the QR code from the open 'Configure mobile app' window You may need to allow permissions to your camera, then the rear camera will activate to scan the QR code from the open 'Configure mobile app' window. Once you've scanned the QR code, Microsoft Authenticator will test it works by sending a notification to your phone for you to approve. When the notification is successfully approved, you'll then have successfully set up the Microsoft Authenticator app. Accessing the Team You can only access one of our Teams on a laptop or PC. When multi-factor authentication has been set up, you need to go back to your emails, to the original email you received inviting you to the Team and follow these steps: Click the 'Open in Microsoft Teams' button in the email. Click cancel on the pop-up and choose 'Use the web app instead'. Enter your email address and press next. Go to your email account for the code you’ve been sent. Enter the code into the box. Authenticate using Microsoft Authenticator, phone call or text message – which ever option you set up earlier. You will now have access to our Team. If you're signing in, authenticating, and then being asked to sign in again you'll need to contact the member of staff who has invited you to the Team and they will need to contact our ICT Service to reset your authentication. If you receive a 'You can't get there from here' error message when trying to access the Team, this means that you're trying to access the Team in the Teams app, which you'll not be able to do. As such, you'll need to use a web browser instead. For further help, there is also a helpful guide from Microsoft on how to set up the authenticator app – Microsoft guide for setting up the authenticator app.  

Login to Outlook Web Portal for Office: http://portal.office365.com  When prompted enter your main email address e.g. j.bloggs@rgu.ac.uk When prompted enter your password You should now have access to all your assigned applications.  To log into Office 365: Classic Outlook > Open Outlook > Click on your account or go to File > Account (in Outlook). If not already signed in, click Sign In and enter your email address and password associated with Office   New Outlook for Windows: Visit office.com/signin. Sign in with your Microsoft account or your work/school account linked to Office Sign into the Outlook app on your iMac MacBook Pro: Download Outlook for Mac from the Mac  from the RGU App Store. Open the app and enter your email address associated with your Outlook account. Follow the prompts to sign in with your Microsoft account or other compatible email accounts. Once signed in, you’ll have access to your emails, calendar, and more; To get the Outlook app on your iOS: Download Outlook for iOS from the App Store > Open the app and enter your full email address. Tap Add Account. If it’s your first time using Outlook, enter your credentials. Otherwise, go to Menu > Settings > Add Account > Add Email Account. Enter your email account password and tap Sign In > Accept any prompts for permission. Swipe through the features, and you’re ready to use Outlook for iOS! Related Links: Sign in to Office - Microsoft Support Video: Sign in to Office - Microsoft Support Microsoft Outlook on the App Store (apple.com) Microsoft Outlook - Apps on Google Play Outlook for Windows - Microsoft Apps Set up email in Mac OS X Mail - Microsoft Support RGU IT and Digital  Service Catalog Portal: Support : IT Service Desk (freshservice.com) https://itservicedesk.rgu.ac.uk Tel: 01224 262777

Are you experiencing issues with receiving emails or encountering problems when sending them? Below are some troubleshooting tips for Outlook related to both receiving and sending emails.   Outlook Web App (OWA): *Note: You can access Outlook via a web browser, such as Google Chrome, Firefox, Safari, etc. Close out of the web browser completely and re-open it. Then sign back into your email account.  Sign out of your email account and sign back in again to re-authenticate.   Hit the web browser's "refresh" button, which is usually on the top of the window and usually looks like a curving arrow.  Clear your web browser's "all time" history, cache and cookies. Try accessing your email with a private/incognito window.  Check your inbox and sweep rules within your settings.  Check your recycle bin or deleted inbox. Check your spam, junk and/or other possible inboxes/folders.  Check to see if you are blocking email addresses within your settings.  Check to see if you accidentally have auto-forwarding set up.   Search for the emails that you may be missing with the search bar to see if they are ending up in a different folder.  Check your network connection on your device.  Check for any web browser updates on your device.  Reinstall web browsers onto your device to ensure that you have the most updated ones.   Restart your computer/device.  Outlook (Desktop Client/Application): *Note: These are troubleshooting tips for both the Mac and PC/Windows versions of Outlook.    Close out of the desktop app completely and re-open it in order to sign back in.  Sign out of your email account and sign back in again to re-authenticate.   Click on the "Send & Receive" button under the "Home" tab for the Mac version and click on "Update Folder" under the "Send/Receive" tab for the PC/Windows version.  Check to make sure that you are not "Working Offline." PC/Windows Working Offline:  The "Work Offline" option is under the tab "Send/Receive."  Mac Working Offline: Select "Outlook" up on the top left next to "File" and make sure that "Work Offline" is not checked.  Check the connectivity to your email server (from Microsoft Support)  Check that your device is connected to the internet: To send or receive email, you'll need internet access. Make sure your device is connected to the internet. Try sending email via the web portal: Sign into your email account via the website and confirm that you can send and receive email there. If you can't, there might be an issue. Contact the IT Service Desk. Other Outlook for Mac troubleshooting tips Check your inbox and sweep rules within your settings.  Check your recycle bin or deleted inbox. Check your spam, junk and/or other possible inboxes/folders.  Search for the emails that you may be missing with the search bar to see if they are ending up in a different folder. Check to see if you are blocking email addresses within your settings.  Remove and re-add the email account within the Outlook client.   Check for any pending updates, especially for Office 365 or Outlook.  Restart your computer/device.   *Note: These troubleshooting tips apply to both the iOS and Android versions of Outlook.  Close out of the Outlook app completely and then re-open it.  Sign out of the email account and then sign back in again to re-authenticate.   Check your Internet connection, which may include checking your WiFi connection and/or your cellphone's network provider.  Check your recycle bin or deleted inbox. Check your spam, junk and/or other possible inboxes/folders. Search for the emails that you may be missing with the search option to see if they are ending up in a different folder. Remove and re-add the email account on the Outlook app.  Check for any pending updates for your device or for the Outlook app.  Remove the Outlook app from your phone and re-download it from your phone's app store to make sure that you have the most updated Outlook app. Restart your smartphone/device.  Related Articles: I can't send or receive messages in Outlook - Microsoft Support Outlook Not Sending Emails? 8 Fixes to Try (helpdeskgeek.com) To summarise: When you’re experiencing issues with sending or receiving emails in Outlook, here are steps for Outlook for the Web: Visit: https://outlook.office365.com/mail/ select the Settings Cog, as highlighted below. Check Mailbox Storage: First, ensure that your Microsoft cloud storage isn’t full. If it is, you won’t be able to send or receive emails.  Review what’s taking up space in your mailbox. The Outlook Desktop App (New)  Click on the (View tab) in your mail, Select View  > View Settings.  Select Accounts, then Storage to view storage quota, you can review / delete any unwanted items from here.  If Outlook Messages are Stuck in the Outbox: To try and resolve this, Delete any large attachments that might be blocking the sending process,  Inbox housekeeping, Clear unnecessary emails from your inbox. Profile Issues: Verify that your Outlook profile is set up correctly. If you encounter issues, you can try a repair on your Outlook installation. Search the Start Menu, Type “Control Panel” in the search box next to the Start button" Click “Control Panel” in the search results to launch it" once in Control Panel > Programs and Features, right-clicking on Microsoft 365 or Microsoft Office, and selecting “Change.” Then choose either “Quick Repair” or “Online Repair. Microsoft Support and Recovery Assistant: For more comprehensive assistance, consider using the Microsoft Support and Recovery Assistant. It can help diagnose and fix various issues affecting Outlook or Microsoft 365 RGU IT and Digital  Service Catalog Portal: Support : IT Service Desk (freshservice.com) https://itservicedesk.rgu.ac.uk Tel: 01224 262777

All staff and all enrolled students can download and use Office 365 which allows use of the latest Office desktop application (Word, PowerPoint, Excel, OneNote, Outlook and more) for up to 5 devices on Windows and MacOS computers and Android and iOS tablet/smartphone devices. See instructions below on how to download and install Office 365 : On PC  Go to www.office.com or https://aka.ms/office-install and if you're not already signed in, select Sign in. Type in your RGU email and click next, on the next page you will be asked for your RGU password From the home page select Install apps Select the Office package and click on Install again.  Download and run OfficeSetup.exe file. If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes. Depending on your internet speed, the download could take up to 30 minutes. The process is automatic, and once Office has finished installing, you'll be ready to use all the apps. On Mac Go to www.office.com or https://aka.ms/office-install and if you're not already signed in, select Sign in. Type in your RGU email and click next, on the next page you will be asked for your RGU password From the home page select Install apps Once the download has completed, open Finder, go to Downloads, and double-click Microsoft Office installer.pkg file (the name might vary slightly). On the first installation screen, select Continue to begin the installation process. Enter your Mac login password, if prompted, and then click Install Software. (This is the password that you use to log in to your Mac.) The software begins to install. Click Close when the installation is finished. If Microsoft 365 installation fails, see What to try if you can't install or activate Office for Mac. For Mobile  See the links below for install guides for mobile devices :  Install and set up Office on an Android - Microsoft Support Set up the Office app and Outlook on iOS devices - Microsoft Support RGU IT and Digital  Service Catalog Portal: Support : IT Service Desk (freshservice.com) https://itservicedesk.rgu.ac.uk Tel: 01224 262777

Recurring Meetings in Microsoft Teams: In Microsoft Team sidebar. Navigate to the Teams channel or chat where you want to hold the recurring meeting. Click on the “Calendar” tab on the left-hand side. Click on the “+ New Meeting” button to create a new meeting. Enter the meeting title, date, start time, and duration as you would for a regular meeting. Toggle the Recurrence Option to set up the frequency of the meeting. Then Save the meeting, and it will be added to your and the attendees’ calendars. Add external guests to Microsoft Teams meetings: In a team, select More options > Add member. Enter the guest’s email address. You can add as many guests as needed. If your search results don’t find any people to invite/add, this function could be disabled or you might not have admin permissions for the channel. After selecting “Add,” guests will receive an email invitation that they need to accept in order to join the meeting. In Microsoft Teams, guests will be labelled as “Guests. * You must be the Owner of the Teams Channel or have permissions to Add/Invite Guests to the meeting/channel. Related Articles: Work with external guests - Microsoft Support How to invite Guests to Microsoft Teams (youtube.com) How to invite external users to meetings using Microsoft Teams | Calendly Related Articles: https://www.howtogeek.com/672954/how-to-set-up-a-meeting-in-microsoft-teams/ https://www.youtube.com/watch?v=VBhrmM-CRXw Lobby Restrictions: In Teams meetings, the meeting lobby keeps participants from joining until they’re admitted by an organizer, co-organizer, or presenter. Choose who bypasses the lobby, Only organizers and co-organizers: Everyone else waits in the lobby. People who were invited: Those invited directly join, while others wait. People in your org: External guests wait in the lobby. Everyone: All participants join directly, including those calling in Change lobby settings  You can change lobby settings before, during, or after a meeting (in the case of a meeting series). The changes will only apply to the meeting you change them in unless the meeting is part of a series. Then, changes will be applied to all future meetings in that series. To change default lobby settings, contact your IT admin. Before a meeting, Select a meeting in your Teams Calendar. In Details, select Options  Settings button > More options, If the meeting is part of a series, select View series to make changes to the entire series.  Select the Security Privacy settings button.  In the Who can bypass the lobby? dropdown menu, choose who can bypass the lobby. Turn the People dialling in can bypass the lobby toggle on or off. Related Articles: Using the lobby in Microsoft Teams meetings - Microsoft Support RGU IT and Digital  Service Catalog Portal: Support : IT Service Desk (freshservice.com) https://itservicedesk.rgu.ac.uk Tel: 01224 262777

If your RGU app is functional, but you’re experiencing email access issues or encountering errors in the email pane, follow these steps: Grant App Permissions: Ensure that users give the app permission to access Office 365 (O365). Typically, this option appears in the notification area. Check for Disconnected Services: If the permission prompt doesn’t appear or the issue persists, users should disconnect those services under their user profile. For desktop users, navigate to Home » RGU MyDay > User menu > Services/Active Sessions to disconnect any active sessions. Disconnect each Active Session Return to my.rgu.ac.uk dashboard/homepage! This will then prompt to Allow/Grant access when the you next try to open calendar/mail within the MYRGU App! If the issue persists, please take a screenshot that captures the error message along with the address bar, and send it to us   "So we can assist further" Related Links: Email: Email | IT Helpdesk | RGU https://www.rgu.ac.uk/it-helpdesk/email Microsoft Outlook on the App Store (apple.com) Microsoft Outlook – Apps on Google Play Play Store: MYRGU - Apps on Google Play RGU Attend Student - Apps on Google Play RGU eHub – Apps on Google Play App Store: MYRGU on the App Store (apple.com) Attendr - RGU Student on the App Store (apple.com) RGU eHub on the App Store (apple.com) RGU IT and Digital  Service Catalog Portal: Support : IT Service Desk (freshservice.com) https://itservicedesk.rgu.ac.uk Tel: 01224 262777