If you encounter issues with Citrix applications not scaling correctly—either appearing too small or too large—you can adjust the scaling options within Citrix. 

Follow these steps to adjust the scale settings based on your monitor’s resolution as follows.



Right Click Workspace in system tray

 

Select Advanced Preferences
   Select High DPI 





Select "No, Use native resolution" and click save.



You'll need to close all Citrix apps and log off Citrix, wait around 5 minutes and log back in, hopefully the resolution will be fixed, if not repeat the steps and select another scale option in the scale menu above, it's important to reset or log off your existing session for the change to take effect.


Another work around is to use the Citrix Virtual Desktop app and launch applications from there.


RGU IT and Digital 

https://itservicedesk.rgu.ac.uk

Tel: 01224 262777