Firstly can you ensure you have fully restarted your device and retest Citrix, we have seen this fixes many Citrix problems, if that fails please follow the instructions below to reset Citrix.

For Windows:

  1. In the lower right corner, near the clock, click on the up arrow to show all the system tray icons.



  2. Right-click on the Citrix Workspace icon, Select Troubleshooting and Reset App Data



  3. Confirm the Citrix reset by clicking "Yes" when prompted.



  4. After resetting you will need to add an account again, Enter myapps.rgu.ac.uk for the account/server

  5. If asked to login login using your full RGU email address and select XD7EXT if prompted for a connection type


When you now open Citrix it should connect to the correct servers and should open any applications again.

For Mac :


  • 1. From the quick access menu of Citrix Workspace app, click the Preferences icon  and then click Accounts.
  • 2. Remove the existing XD7EXT or XD7INT account from the list by pressing "-" on the selected account.
  • 3. After resetting you will need to add an account again, Enter myapps.rgu.ac.uk for the account/server

  • 4. If asked to login login using your full RGU email address and select XD7EXT if prompted for a connection type


RGU IT and Digital 

https://itservicedesk.rgu.ac.uk

Tel: 01224 262777