Print@RGU
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Canon UniFlow Printing User Guide
Uniflow is the new print system set to replace the Pharos print system. You can sign into the portal using the following link: https://rgu.uk.uniflowonline.com/#Dashboard/ using your RGU email address and password. Make sure to select the “continue with RGU single sign on” option which should take you to the usual RGU login screen. From there, you can view your details, PIN code and other user information. You can also use the “start printing” tab on the left-hand side to drag files you are looking to print into the print queue. Each user is assigned a username and PIN code. The username is your RGU email address, and the PIN code will be sent to you via email, if you have not received this, please login to https://rgu.uk.uniflowonline.com/#Dashboard/ and you can find your PIN there. On your first login to the Uniflow print system, place your card on the reader and it will then prompt you for your PIN code. Enter the PIN to register the card as a login method. This means you will only need to enter your PIN code the first time and any further logins will only require a tap of your staff or student ID card on the reader, as pictured below. Once logged in, you will see the screen below and can select from either of the options If printing you can select your document from the list and then Options to set preferences such as Colour Printing, Number of Copies, Single or Double sided To send a print to the printer, you can either use the online portal to drag and drop or by using the usual method of selecting print in Word, PowerPoint, etc. The print queue for this one is “RGU Print”. You can also email the print job to mobileprint@rgu.uk.uniflowonline.com which will then make it available to print at the printer. Documents can be scanned to both an email account and a OneDrive account with the files in OneDrive appearing within a folder called “scans”. This can be set up by checking the notifications tab within the Uniflow portal and you will see a OneDrive notification requesting you authorise. If you attempt to scan to OneDrive before authorising, an email will be sent to you with an authorisation link. Once authorised, you can scan to your RGU OneDrive account. Lastly, the Uniflow dashboard can be customised with various widgets to display statistics and printing activity, such as a pie chart of recent prints, deleted prints and more. RGU IT and Digital Service Catalog Portal: Support : IT Service Desk (freshservice.com) https://itservicedesk.rgu.ac.uk Tel: 01224 262777
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Budget Manager Role
Budget Manager Role The budget manager role at RGU enables the end user with rights to add/remove budget to a student’s wallet. All funds added (manually) by RGU staff should be added to the student’s primary wallet, the student is not entitled to a refund from this wallet. The secondary wallet is for the student to add funds from their own bank accounts. Login to uniflow online - https://rgu.uk.uniflowonline.com/#Dashboard From the dashboard, select Extensions. Select Budgets Select Set Budget for single users. Search for user you wish to modify the budget for From here you can View and download the transaction history for the user Add/Remove funds from the Wallet To modify funds on a wallet, select the wallet you wish to add funds to, then select an action to perform. NB always use the Primary wallet to add/remove funds as this is the wallet which is used first, the students own payments will go into the secondary wallet. To add funds to the Primary wallet, enter the Amount Reason Then click Add budget
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Printing from Citrix / myapps published app
In general, printing will work (uniflow) seamlessly from an 'RGU Virtual Desktop'. However, if you attempt to print to 'RGU Print' from a published app, it will fail - you'll receive no indication that anything has happened and you'll see no document awaiting to print in your print queue. The fix is to select to print, not to 'RGU Print', but to 'Citrix UNIVERSAL Printer' - as indicated below: Having done this, a new pop-up will appear which you then need to choose the print icon on top left of window, this will then offer you the option to print to 'RGU Print' (uniflow):