Microsoft 365 Services Allow Permissions Access: : IT Service Desk

If your RGU app is functional, but you’re experiencing email access issues or encountering errors in the email pane, follow these steps:

Grant App Permissions: Ensure that users give the app permission to access Office 365 (O365). Typically, this option appears in the notification area.

Check for Disconnected Services: If the permission prompt doesn’t appear or the issue persists, users should disconnect those services under their user profile.

For desktop users, navigate to Home » RGU MyDay > User menu > Services/Active Sessions to disconnect any active sessions.

Disconnect each Active Session

Return to my.rgu.ac.uk dashboard/homepage!

This will then prompt to Allow/Grant access when the you next try to open calendar/mail within the MYRGU App!

If the issue persists, please take a screenshot that captures the error message along with the address bar, and send it to us < https://itservicedesk.rgu.ac.uk/support/tickets/new >

"So we can assist further"