UniFlow Print Troubleshooting Guide
My Print Jobs Are not Appearing on the Printer
If you are trying to print a file and the document is not appearing on the printer in your print queue, try uploading the file via a different method.
There are multiple ways to do so:
Someone Else’s Student Card is Connected to my uniFLOW Account.
When you log into your uniFLOW account and you see that there is a card connected to your account that is not your card, you can remove it by clicking the 3 dots located to the right of the card number and selecting the “delete identity” option. This will remove the card from your account.
To add your card back to your account, simply tap your student card on the printer and enter your PIN code into the box that will appear on the printer.
My Student Card Logs into Someone Else’s Account
When you tap your student card on the printer and it logs you into another student’s account, this means that there was a mix up with your uniFLOW registration and that someone else has entered their registration code after you tapped your card. To fix this you will need to contact the IT Helpdesk by email to itservicedesk@rgu.ac.uk or visit the IT Helpdesk in the Riverside Building.
I Never Received an Email with my Registration Code
If you haven’t received an email with the registration code, you can access your registration/PIN code via the uniFLOW website here. You will then see your PIN on the right of the dashboard under the 'Identities' tab.