Are you experiencing issues with receiving emails or encountering problems when sending them? Below are some troubleshooting tips for Outlook related to both receiving and sending emails.
 

Outlook Web App (OWA):


*Note: You can access Outlook via a web browser, such as Google Chrome, Firefox, Safari, etc.

  • Close out of the web browser completely and re-open it. Then sign back into your email account. 
  • Sign out of your email account and sign back in again to re-authenticate.  
  • Hit the web browser's "refresh" button, which is usually on the top of the window and usually looks like a curving arrow. 
  • Clear your web browser's "all time" history, cache and cookies.
  • Try accessing your email with a private/incognito window. 
  • Check your inbox and sweep rules within your settings. 
  • Check your recycle bin or deleted inbox.
  • Check your spam, junk and/or other possible inboxes/folders. 
  • Check to see if you are blocking email addresses within your settings. 
  • Check to see if you accidentally have auto-forwarding set up.  
  • Search for the emails that you may be missing with the search bar to see if they are ending up in a different folder. 
  • Check your network connection on your device. 
  • Check for any web browser updates on your device. 
  • Reinstall web browsers onto your device to ensure that you have the most updated ones.  
  • Restart your computer/device. 


Outlook (Desktop Client/Application):


*Note: These are troubleshooting tips for both the Mac and PC/Windows versions of Outlook. 

 

  • Close out of the desktop app completely and re-open it in order to sign back in. 
  • Sign out of your email account and sign back in again to re-authenticate.  
  • Click on the "Send & Receive" button under the "Home" tab for the Mac version and click on "Update Folder" under the "Send/Receive" tab for the PC/Windows version. 
  • Check to make sure that you are not "Working Offline."
    • PC/Windows Working Offline:  The "Work Offline" option is under the tab "Send/Receive." 
    • Mac Working Offline: Select "Outlook" up on the top left next to "File" and make sure that "Work Offline" is not checked. 
  • Check the connectivity to your email server (from Microsoft Support) 
    • Check that your device is connected to the internet: To send or receive email, you'll need internet access. Make sure your device is connected to the internet.
    • Try sending email via the web portal: Sign into your email account via the website and confirm that you can send and receive email there. If you can't, there might be an issue. Contact the IT Service Desk.
  • Other Outlook for Mac troubleshooting tips
  • Check your inbox and sweep rules within your settings. 
  • Check your recycle bin or deleted inbox.
  • Check your spam, junk and/or other possible inboxes/folders. 
  • Search for the emails that you may be missing with the search bar to see if they are ending up in a different folder.
  • Check to see if you are blocking email addresses within your settings. 
  • Remove and re-add the email account within the Outlook client.  
  • Check for any pending updates, especially for Office 365 or Outlook. 
  • Restart your computer/device.  


*Note: These troubleshooting tips apply to both the iOS and Android versions of Outlook. 

  • Close out of the Outlook app completely and then re-open it. 
  • Sign out of the email account and then sign back in again to re-authenticate.  
  • Check your Internet connection, which may include checking your WiFi connection and/or your cellphone's network provider. 
  • Check your recycle bin or deleted inbox.
  • Check your spam, junk and/or other possible inboxes/folders.
  • Search for the emails that you may be missing with the search option to see if they are ending up in a different folder.
  • Remove and re-add the email account on the Outlook app. 
  • Check for any pending updates for your device or for the Outlook app. 
  • Remove the Outlook app from your phone and re-download it from your phone's app store to make sure that you have the most updated Outlook app.
  • Restart your smartphone/device. 



Related Articles:


I can't send or receive messages in Outlook - Microsoft Support


Outlook Not Sending Emails? 8 Fixes to Try (helpdeskgeek.com)



To summarise:


When you’re experiencing issues with sending or receiving emails in Outlook, here are steps for Outlook for the Web: Visit: https://outlook.office365.com/mail/ select the Settings Cog, as highlighted below.




Check Mailbox Storage: First, ensure that your Microsoft cloud storage isn’t full. If it is, you won’t be able to send or receive emails. 



Review what’s taking up space in your mailbox.


The Outlook Desktop App (New) 



Click on the (View tab) in your mail, Select View  > View Settings. 




Select Accounts, then Storage to view storage quota, you can review / delete any unwanted items from here. 



If Outlook Messages are Stuck in the Outbox: To try and resolve this, Delete any large attachments that might be blocking the sending process, 



Inbox housekeeping, Clear unnecessary emails from your inbox.



Profile Issues: Verify that your Outlook profile is set up correctly. If you encounter issues, you can try a repair on your Outlook installation. Search the Start Menu, Type “Control Panel” in the search box next to the Start button"


Click “Control Panel” in the search results to launch it" once in Control Panel > Programs and Features, right-clicking on Microsoft 365 or Microsoft Office, and selecting “Change.” Then choose either “Quick Repair” or “Online Repair.



Microsoft Support and Recovery Assistant: For more comprehensive assistance, consider using the Microsoft Support and Recovery Assistant. It can help diagnose and fix various issues affecting Outlook or Microsoft 365



RGU IT and Digital 

Service Catalog Portal: Support : IT Service Desk (freshservice.com)

https://itservicedesk.rgu.ac.uk

Tel: 01224 262777